TrendSurfers
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Help & Support

We're here
if you need us.

TrendSurfers is a solo-built product. Support goes through email — responses within one business day, usually faster. Find answers to the most common questions below, then reach out if you're still stuck.

License activation

Your license key is delivered by Lemon Squeezyimmediately after purchase. Check your spam folder if it hasn't arrived. Open Portfolio Manager → Settings → License and paste the key to activate.

If activation fails with a "machine fingerprint" or "already activated" error, the key is registered to a different machine. Email hello@trendsurfers.io with your order ID and we'll sort it out.

One license = one machine. The license is bound to your hardware fingerprint at activation time. Reinstalling Windows on the same physical machine typically preserves the fingerprint. A new physical machine requires a transfer (see below).

Moving your license to a new machine

Self-service deactivation is not available — transfers are handled manually so we can verify the request is legitimate and prevent abuse.

To request a machine transfer:

  • 01Email hello@trendsurfers.io with the subject line "License transfer request".
  • 02Include your Lemon Squeezy order ID (found in your purchase confirmation email).
  • 03Briefly confirm the old machine is no longer in use for TrendSurfers.
  • 04We'll release the old fingerprint within one business day. Activate again on the new machine once you receive the confirmation.
Transfers are a courtesy, not unlimited.One transfer per calendar year is included. If you need more frequent transfers, reach out and we'll discuss.

Refunds

TrendSurfers is sold through Lemon Squeezy, our merchant of record. The refund window is 30 days from purchase — not from activation, so you have the full 30 days regardless of when you first install.

To request a refund, email legal@trendsurfers.io with your order ID within the 30-day window. No hoops, no questions about what went wrong — though feedback is always welcome.

After 30 days, refunds are outside our standard policy. If you have exceptional circumstances, email us and we'll review on a case-by-case basis.

System requirements

Portfolio Manager is a native Windows 64-bit desktop app. The embedded StrategyLens feature (WebView2-powered) sets the minimum:

  • →Windows client: Windows 10 version 1709 or later (Windows 11 supported)
  • →Windows Server: Windows Server 2016 or later

The .NET runtime is bundled (self-contained app). The rest of Portfolio Manager runs without WebView2 — only the embedded StrategyLens view needs it.

Windows Server: enable the embedded view

Windows 10 and 11 include the WebView2 Runtime; Windows Server editions do not. On a fresh Server 2016 / 2019 / 2022 box, embedded StrategyLens stays dormant until you install it — it does not crash. You'll see a "WebView2 Runtime required → Open in browser" card, and StrategyLens opens in your browser meanwhile. To enable the embedded view:

  • 01Install the Microsoft Edge WebView2 Evergreen Runtime from developer.microsoft.com/microsoft-edge/webview2 ↗ (the "Evergreen" download). On servers — often offline or locked down — use the Evergreen Standalone Installer (offline, machine-wide) rather than the bootstrapper, which needs internet.
  • 02If StrategyLens still won't load, install the Visual C++ 2015–2022 Redistributable (x64). It's usually already present, but fresh server boxes may be missing it.
  • 03Restart Portfolio Manager— "Open in StrategyLens" now opens the embedded view.
Windows Server 2012, Server 2012 R2, and Windows 8.1 are not supported for the embedded view. Those versions do not support WebView2 at all — installing the runtime will not help. Embedded StrategyLens is unavailable there; use Server 2016 or later. Portfolio Manager's other features are unaffected.

Software issues & bugs

Found a bug or something behaving unexpectedly? Reach out at hello@trendsurfers.io. Include:

  • →Portfolio Manager version (Settings → About)
  • →Windows version and MetaTrader 5 build number (see system requirements)
  • →A short description of what you did, what you expected, and what actually happened
  • →Log file if available (Settings → About → Open logs folder)

Community & quick questions

For general questions, trading strategy discussion, and real-time help from other users, join the Discord server or Telegram group. Both communities are active and the fastest path to answers for anything that isn't account-specific.